AGV Technical Support Engineer (Mandarin and English speaking)

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.

Location

Based in Italy

About the Role

We are looking for a full time motivated Technical Support Engineer to join our Pan-European team at Hikrobot. You will assist in the deployment, integration, and support of our autonomous mobile robotics (AMR) and material handling systems. This role offers hands-on experience with cutting-edge robotics technology and direct exposure to real-world customer projects across Europe.

1 Key Responsibilities

1. Project Deployment & Commissioning

• Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision.
• Support the configuration of navigation maps, charging points, and basic system interfaces.
• Help with integration tasks related to customer WMS/MES/ERP systems.

2. Technical Support & Troubleshooting

• Provide remote and on-site support to help diagnose hardware, software, and network issues.
• Assist in analyzing navigation errors, task scheduling problems, and system alerts.
• Collaborate with senior engineers and R&D teams to document issues and support product improvements.

3. Customer Training & Enablement

• Support the delivery of training sessions to customers and partners on system operations and basic maintenance.
• Help prepare and update user manuals, troubleshooting guides, and technical documentation.

4. Operations Monitoring & Optimization

• Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency.
• Support senior engineers in analyzing operational data and proposing basic improvements.

5. Cross-Functional Collaboration

• Work closely with regional service teams and global R&D to support customer needs.
• Help collect and organize customer feedback for internal review.
• Assist in coordinating with logistics and local service partners as needed.

6. Travel Requirement

• Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities.

Required:

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related field.
• Basic understanding of robotics, automation, or logistics systems (academic projects or internships are a plus).
• Familiarity with concepts such as navigation, sensors, or basic networking is a plus.
• Strong communication skills and a willingness to learn and work in a team environment.
• Fluent in Italian and Mandarin, English is a plus.
• EU driver’s license is preferred.

Preferred:

• Basic knowledge of one or more European languages
• Exposure to WMS/MES/ERP systems or PLCs through coursework or projects.
• Interest in the warehousing and logistics sector (3PL, e-commerce, automotive, etc.).