- Assist the sales team with project feasibility assessments, product functionality testing, solution evaluations, and customer requirement discussions.
- Respond to technical inquiries during customer testing and assist in troubleshooting hardware and software issues related to machine vision products.
- Support cross-functional communication and collaboration, ensuring timely feedback of product and technical requirements to the headquarters team.
- Assist with customer after-sales RMA (Return Merchandise Authorization) processes, including quality issue investigation, traceability, and related communication.
- Support technical training and knowledge sharing for international colleagues and customers by preparing technical guides, FAQs, instructional videos, and other support materials.
- Provide technical support for exhibitions and trade shows, including equipment coordination, device setup, debugging, and on-site assistance.
MV Support Engineer Intern - Germany
Hikrobot Europe B.V. (Germany)
Full or part-time
Intern / Student
Your mission
Your profile
- Currently pursuing a bachelor's degree or higher in Automation, Mechatronics, Optoelectronics, or another relevant engineering or technical discipline, with availability for an internship of at least 5 months.
- Basic knowledge of optics and electrical engineering, with proficiency in at least one programming language.
- Strong learning ability, technical curiosity, and analytical problem-solving skills.
- Good organizational, communication, and teamwork skills.
- Native-level Chinese proficiency, good written and spoken English, and professional working proficiency in German.
About us
About Hikrobot
Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.