• Provide remote and on-site technical support for mobile robots, fleet management software, charging stations, and associated equipment.
• Diagnose and resolve mechanical, electrical, software, and communication faults. Collect logs and supporting information, escalate complex issues, and follow them through to resolution.
• Carry out preventive maintenance, equipment inspections, repairs, and component replacements in accordance with service procedures.
• Perform approved software updates and configuration changes, and verify system operation after maintenance or repair.
• Review system alerts and operating data to identify recurring faults and recommend corrective actions.
• Support project handover by reviewing equipment condition, technical documentation, outstanding issues, and maintenance requirements. Assist with commissioning and acceptance testing when required.
• Train customers and service partners in system operation, routine maintenance, safe working practices, and basic troubleshooting.
• Maintain accurate service tickets, maintenance records, and field service reports. Contribute technical findings and troubleshooting guidance to the service knowledge base.
• Coordinate spare parts requirements, replacement activities, and the return of faulty components.
• Follow company and customer site safety procedures. Provide emergency technical support in accordance with the team’s service arrangements.

Required Qualifications

• Bachelor’s degree in Mechatronics, Electrical Engineering, Automation, Mechanical Engineering, Robotics, Computer Science, or a related discipline.
• At least two years of experience in field service, equipment maintenance, or technical support within robotics, industrial automation, warehouse automation, or a related industry.
• Practical knowledge of electromechanical equipment, sensors, and automated control systems.
• Ability to read electrical schematics and mechanical drawings, use standard diagnostic tools, and troubleshoot equipment independently.
• Working knowledge of TCP/IP, Wi-Fi, and Ethernet networks, including basic connectivity and communication troubleshooting.
• Ability to explain technical issues clearly to customers and prepare accurate service documentation.
• A methodical approach to problem-solving, sound judgment under pressure, and ownership of assigned service cases.
• Willingness to travel regularly and undertake temporary assignments at customer sites.

• Experience maintaining AGV/AMR systems, robot fleet management platforms, or automated material handling equipment.
• Familiarity with Linux, SQL, PLCs, or industrial communication protocols.
• Understanding of WMS/WCS environments and interfaces with ERP or MES systems.
• Experience supporting live warehouse or manufacturing operations.
• Experience delivering technical training to customers or service partners.
• Professional working proficiency in English, both spoken and written, for international assignments. Additional regional language skills are an advantage.
• A valid driving licence applicable to the service region.